Help and support

1. Use and availability

Owl Focus is in launch preparation. Public downloads, beta applications and launch notifications are not open. Account and cloud services are not publicly available. Local timing does not require sign-in.

2. Report an issue

Include app version, device, operating system, steps and the error shown. Remove private notes and contact details from screenshots/logs. Do not send verification codes, passwords or access tokens. Privacy requests use privacy@utopiaduo.com. Once services open, start normal account deletion inside the app.

3. Common questions

Local timing does not require an account. For reminder problems, check the in-app reminder setting and system notification permission. No claim is made that a closed app will always alert on every device.

For missing cloud records, check sign-in and whether this Focus profile was explicitly bound. Do not create or bind a different account to recover another account’s content. Moving an owl between devices is restricted in the current launch client.

For deletion problems, read the deletion guide and refresh the in-app status. Include the displayed error when asking for help, without sending codes or tokens.